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FAQS

Need to know MORE?

FAQ's

Need to know MORE?

For any product enquiries or technical help, please contact our customer support centre during office hours on +27 636425112, email info@nextbuy.co.za or simply complete our online customer enquiry form

A product is or goes out of stock?

If a product goes out of stock, it will reflect as being out of stock on the website or you will no longer be able to see the product on the website.

Although we go the extra mile to prevent sales of products that are out of stock, an opportunity does exist for an item to go out of stock after you placed an order. It’s the nature of running a digital business.

If you have already ordered the product via the website when it goes out of stock, we will let you know. In such instances you have the option to be refunded or credited for any amount already paid by you, or you can wait until the product comes into stock again If an item becomes out of stock, it will reflect as such on the site.

If you have pre-ordered the item or ordered as part of a “while stocks last” special offer, we’ll let you know. You then have the option to be refunded or credited or wait until it comes into stock again.

Can I cancel an order?

You are entitled to cancel your order prior to the point at which you receive an email notification from us that your products have been dispatched via courier for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy. To view our Returns Policy click here.

Where is the shop?

Yes, only if products you have ordered are collected at our business address during business hours: Suite 2, Building 2, 15 Forrest Road, Waverley, Johannesburg, 2018.

Can I pay C.O.D?

Yes, only if products you have ordered are collected at our business address during business hours: Suite 2, Building 2, 15 Forrest Road, Waverley, Johannesburg, 2018.

Are lay-bye or instalment payments offered?

Terms are applicable on certain product lines over a two month period. Please contact us on +27 11 314 4131 during office hours or send us an email, info@nextbuy.co.za and we will advise accordingly.

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